Privacy Policy

Effective Date: 9th July 2025

At Frances + Matthew, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website francesandmatthew.co.uk

1. Information We Collect

We may collect the following information:

Personal details you provide (e.g. name, email address, phone number) when you contact us or fill out forms on our site.
Non-personal information, such as browser type, device information, IP address, and website usage data through cookies and analytics tools.

2. How We Use Your Information

We use your information to:

Respond to your enquiries and provide our services
Improve our website and user experience
Send updates or promotional content (only if you have opted in)

3. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share data with trusted third parties who assist us in operating our website or delivering services, provided they comply with data protection requirements.

4. Cookies

Our website uses cookies to enhance your browsing experience. You can set your browser to refuse cookies, but some parts of the site may not function properly.

5. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent for any communications at any time

To exercise any of these rights, please contact us at: team@francesandmatthew.onmicrosoft.com

6. Data Security

We take appropriate measures to protect your personal data against loss, misuse, or unauthorized access.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Frances + Matthew
team@francesandmatthew.onmicrosoft.com
+44 7745 875255